Cart 0

FAQ's & Policies

GENERAL SHIPPING INFO

We are unable to ship to P.O. Boxes. Please enter a physical address for shipping.

RETURNS 

Colortest gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online for full refund within 30 days of the original purchase, if 30 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or exchange. Returns of accessories will only be accepted with the original packaging intact. Refunds will be made in the form of the original payment. All media items, posters, digital downloads, sale, discounted and final sale items cannot be returned or exchanged. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Requests to exchange merchandise received as a gift can be sent to info@colortestmerch.com

SHIP YOUR RETURN

Once we receive your return, we will refund the purchase amount to the original form of payment. Please allow up to two weeks for your return to be processed.

Colortest
Attn: Returns / ARTIST NAME
1810 E Main Street
Suite # 300
Chattanooga TN 37404
 

LIVE EVENT PURCHASES

All live event purchases are final.

CONTACT US

Please feel free to contact us with any questions or concerns. Call us at (423) 682-8378 or email us at info@colortestmerch.com

FAQS

How long does it take to process the return?
Please allow up to two weeks from the date you mail your item(s) back for your return to be processed—you will receive an email confirmation when complete.

How long does it take to receive my refund?
Once you receive your email indicating your return has been processed, you can expect to receive your credit in 3-5 business days.

Is there a return fee?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Can I include multiple returns in the same package?
Yes. Please be sure to include the return packing slips from each order in the package.

Do you have size guides for apparel items?

We can provide sizing guides on most products. Please email us to request a specific product size guide.

What if an item arrives damaged or defective?

Please reach out to us with photographs of damaged or defective goods as soon as you receive the product.

What if I need to cancel or make a change to my order?

Reach out to us right away via phone with your order number between the hours of 10 am EST – 6 pm EST. Do not send an email regarding cancellation or changes to orders that have already been placed.  If cancellation requests are not received prior to order fulfillment, the customer must return the order prior to receiving a refund. 

How long will it take to receive my order?

Orders are typically fulfilled within 2 business days, and then spend between 2-4 days in transit for domestic orders. Please note that during times of heightened order volume (such as leading up to seasonal holidays or sales) fulfillment times may exceed 2 business days.

Any orders containing pre-order items will be fulfilled on or around the date referenced on the pre-order item product description. Due to circumstances beyond our control, any pre-order dates referenced in product descriptions can't be guaranteed. 

Can I track my order?

You sure can! As soon as orders ship, customers will receive an email notification containing tracking information. Please note that some email services mark these notifications as spam. If you believe that you have not received a shipping notification, send us an email.

Why was my order returned to your warehouse?

If the shipping address provided on your order is insufficient or incorrect, orders will be returned to our fulfillment center. When this happens, we will reach out to you using the contact information provided while ordering to correct the shipping address. If we do not receive an adequate shipping address within 10 business days of contacting you, we reserve the right to cancel and refund your order.

Do you ship internationally?

Yes. We ship to 241 countries, so chances are we ship to you!

Depending on your country, international shipments may take up to 30 days to deliver. Unfortunately, tracking updates are limited on these shipments. In the event of extreme delays, it is best to first contact your local postal service to determine if your package is being held during the customs clearance process. 

Customers outside of the U.S. are responsible for any tax, duty or brokerage charges associated with shipping orders internationally.

What is Colortest?

Colortest Merch is a full-service artist merchandising company based in Chattanooga, TN. We work with talented artists from around the world to create unique, high-quality products.